Frequently Asked Questions
What is MyChart?
MyChart is a secure patient portal that lets you communicate with your care team, pay bills, view test results and more, in one secure place.
Is MyChart secure?
Yes, MyChart utilizes advanced security measures to protect your health information. Your data is accessible only through your unique username and password.
Can I access MyChart from my mobile device?
Yes, MyChart has a mobile app available for download on iOS and Android devices. You can access your account and information from your smartphone or tablet as well as your PC.
What information can I access through MyChart?
MyChart provides access to your test results, medications, allergies, immunization records, upcoming appointments, and more.
Can I message my care team through MyChart?
Yes, MyChart allows secure messaging between you and your care team. You can ask non-urgent medical questions, request prescription renewals, and discuss concerns.
Is there a fee for using MyChart?
No. MyChart is free to use for all Community Health Care, Inc. patients.
How do I sign up for MyChart?
To sign up for MyChart, visit the CHC Patient Portal (chcqca.org/patient-portal). Select “Sign Up For MyChart” and follow the registration process to create your account.
What should I do if I forget my MyChart password?
If you forget your password, click on the "Forgot Password" link on the MyChart login page. You'll be guided through the process of resetting your password.
How do I update my personal information on MyChart?
Once logged in to MyChart, go to the “Preferences” section to update the information you would like to change.
Can I refill my prescriptions using MyChart?
You can request prescription refills through MyChart. Locate the "Prescriptions" section and follow the prompts to request a refill. Your provider will review the request before approving it.
If I send a message to my care team, when can I expect a reply?
Response times may vary depending on provider schedules, time of day and other factors. If you have an emergency, call 911.
Who do I contact if I have further questions?
Call CHC at (563) 336-3000
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